Within how many days Merchant will entertain damaged product from customer?
If you happen to receive an damaged product, you can raise a returns and replacement query by sending an email to email@example.com within 10 days of receiving your order. Please ensure the product is unused and in its original condition.
Who will bear cost of return?
Merchant will bear the cost of return.
If customer paid twice for one transaction, the one transaction amount will be refunded via same source within how many working days?
if customer paid twice for one transaction, the one transaction amount will be refunded via same source within 10 working days.
Within how many days merchant will review the damaged product received from customer and when merchant will be delivered the replacement of product?
Products acknowledged as ‘damaged’ or ‘defective’ will be reverse picked by us. Once we receive the item at our facility we will verify its condition and initiate the process of refund/replacement accordingly.
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